A city-branded website and digital worker meet the resident where they are.
FOR CITIES, COUNTIES AND AGENCIES
Your city’s digital front door.
Whiteglove.SI connects city operations and the resident experience in one app. Residents can call, text, chat or visit the website for help at any hour, in their language. Digital workers handle routine questions and intake, then route each request to the right department. Staff keep control of every decision.
Built with your teamPresented under your city’s brandStaff own the decisions
The City of RiversideHere for the everyday moments.
Find a service. Ask a question. Get started.
Riverside assistantHow can I help you today?
I can share the published fence guidance and prepare a consultation inquiry for the permitting team.
ONE INBOX FOR THE WHOLE CITY
Residents reach you however they like. Staff work from one inbox.
A text in Spanish about a pothole. A call about bulk trash. An email about a fence permit. A Facebook message about the pavilion. Each one gets an answer from approved city information, lands in one shared inbox and goes to the department that owns it.
- EmailDepartments and 311
- PhoneMain line, 24/7
- TextTwo-way SMS
- SocialFacebook messages
- Website chatOn the city site
- Online formsRequests and permits
R
Unified inboxCity of Riverside · every channel
212 today- MGMaria GonzalezTextHay un bache grande en Elm y 5th.Public Works · #48213
- DCDavid ChenPhone callWhen is bulk trash pickup on Cedar Lane?Answered
- PPPriya PatelEmailDo I need a permit for a 6-foot fence?Development Services
- RRRiverside RunnersFacebookIs the Lakeview pavilion open the 24th?Parks & Rec
- JWJames WalkerWebsite chatMy water bill doubled this month.Utilities · Needs staff
Answered or routed to the right department, around the clock.
What residents sent this weekFive residents, five channels
City of RiversideShared inbox · every channel
- Maria GonzalezText message · Mon 7:12 PMNew request
Hay un bache grande en Elm y 5th. ¿A quién le aviso?
- David ChenPhone call · Tue 6:48 PMAnswered
When is bulk trash pickup on Cedar Lane?
- Priya PatelEmail · Wed 10:31 AMCall booked
Do I need a permit for a 6-foot backyard fence?
- Riverside RunnersFacebook · Wed 4:20 PMReservation
Is the Lakeview pavilion open Saturday the 24th?
- James WalkerWebsite chat · Thu 11:05 AMNeeds staff
My water bill doubled this month.
Fictional residents and requests. Your departments, routing rules and approved answers are set with our team.
THE RESIDENT SERVICE JOURNEY
One request. One clear owner.
Follow one resident request from the city website to the staff member who owns it. The digital worker prepares the details. Staff decide what happens next.
City servicesHow can we help today?
Find an answer or begin a service request.
What can we help you with?My pickup was missed on Willow St
Collection issue
Start request →Public Works service path
Riverside service guideDigital worker · Draft configuration
Web chatApproved knowledgeStaff handoff
Help residents find collection information and prepare a complete service inquiry.
Instructions
- ✓Use published collection guidance to identify the right next step.
- ✓Ask for street, collection date, and issue type.
- ✓Prepare the details for Public Works review.
Guardrails
Use approved information. Leave decisions and exceptions to the team.
TasksCity of Riverside · Public Works
- Missed pickup on Willow StLocation and collection date preparedReview
- Streetlight questionPublished information selectedOpen
Public Works owns the decisionStaff review the details and decide the next step.
- 01Start at the city’s front door.
The resident describes a missed pickup on the city-branded site. The service path is easy to find without knowing which department owns it.
- 02Give a service guide its job.
The digital worker uses approved collection information and gathers the location and timing needed for a useful handoff.
- 03Put staff in control.
The prepared request arrives as a task for Public Works. Staff review the details and own the service decision.
Explore websites and apps Explore digital workers Explore governance
A fictional resident service path. No resident record, task, or message is created here; integrations and approvals are set with each city.
THE DIGITAL CITY WORKFORCEDifferent departments.
Different departments.
Different work.
One front door can lead to a room reservation, a permit consultation, a location-based report, a public record, or a staff request. Choose a department to see its own journey.
Recreation coordinator / Parks & recreation
01 / 11Turn an idea into a plan for the day.
Help residents find a space, share their plans and reach the recreation team with the details already organized.
01 · A place to start
Riverside ParksRooms · Classes · Events
ResidentCan I reserve a room for our neighborhood meeting?
The resident finds room information and asks about their gathering.
02 · A prepared inquiry
Recreation coordinatorDigital worker
- ✓SpaceRiverside meeting room
- ✓GroupNeighborhood association
- ✓Preferred dateSaturday, October 24
- ✓Attendees18 · Example inquiry
The agent gathers the date, group size and contact details, then uses the configured booking path.
03 · A team ready to help
Riverside meeting roomParks reservation · October 24 · 18 people
Staff receive the inquiry and review availability, requirements and the next response.
Ready for reviewCAPABILITIES WORKING TOGETHER
Service website & CMSVoice & chatForms & bookingInbox & staff tasks
People stay in control. Reservation rules, availability and confirmations follow your configured process. Staff handle exceptions and approvals.
Resident services agent / 311 & resident services
02 / 11Get residents to the right next step.
Make published city information easier to find and prepare an inquiry for the department that can help.
01 · One familiar entrance
Riverside servicesAsk in your own words
ResidentI’m new here. How do I set up my city services?
A resident asks in their own words through the website, chat or configured voice channel.
02 · Guidance with context
Resident services agentDigital worker
- ✓Address124 Oak Street · Example
- ✓NeedsUtilities & waste collection
- ✓ResidentAlex Morgan
- ✓Next stepDepartment introduction
The agent uses approved information, collects the relevant details and chooses a configured route.
03 · The right team, informed
New resident servicesAlex Morgan · Help setting up utilities and waste service.
A staff task and the original conversation arrive together in the service inbox.
Ready for reviewCAPABILITIES WORKING TOGETHER
Approved knowledgeVoice & chatContact recordsRouting workflows
People stay in control. Approved sources guide the answer. Unclear questions and service exceptions go to staff.
Service intake agent / Utilities & public works
03 / 11A concern with the details to act on.
Turn a missed collection or street concern into an organized staff follow-up with the address, issue and conversation attached.
01 · Report the concern
Public WorksReport a missed collection
ResidentMy recycling wasn’t picked up. Who can help?
The resident explains what happened without having to find the department first.
02 · Useful intake
Service intake agentDigital worker
- ✓Address124 Oak Street · Example
- ✓ServiceRecycling · Tuesday route
- ✓IssueCart left at curb
- ✓StatusNeeds staff review
The agent gathers the location and service details, with files where your intake supports them.
03 · An owned follow-up
Missed recycling collectionService report · 124 Oak Street · Photo optional
The configured workflow prepares a staff task or connected-system action for your team to review.
Ready for reviewCAPABILITIES WORKING TOGETHER
Voice & chatIntake forms & filesWorkflows & tasksConnected providers
People stay in control. The digital worker prepares a task. Dispatch, work orders, and updates require the agreed integration and process.
Permit guidance agent / Permitting & licensing
04 / 11Help people prepare before they apply.
Bring published requirements, applicant details and consultation scheduling into one guided starting point.
01 · Find the requirements
Riverside PermitsA clearer start to your project
ResidentWhat do I need before applying for a fence permit?
The resident asks a project question and sees the relevant approved guidance.
02 · Prepare the project context
Permit guidance agentDigital worker
- ✓ProjectResidential fence
- ✓Property124 Oak Street · Example
- ✓SourcePublished fence guidance
- ✓Next stepStaff consultation
The agent collects the address and project description and guides the configured document or appointment intake.
03 · Staff review the specifics
Residential fence inquiryPermit intake · Property and project details attached
The team receives the inquiry, source context and consultation details before responding.
Ready for reviewCAPABILITIES WORKING TOGETHER
Approved knowledgeForms & filesAppointmentsContact history & tasks
People stay in control. Staff determine requirements, review applications and issue approvals. The agent provides published guidance and prepares intake.
Planning inquiry agent / Planning & zoning
05 / 11A clearer start for a property question.
Connect published planning guidance with property context and an inquiry ready for a planner.
01 · Ask the property question
Property questionParcel view · Oak Street
ResidentWho can help me understand a proposed use for my property?
The resident starts with their proposed use or project.
02 · Organize the background
Planning inquiry agentDigital worker
- ✓Property124 Oak Street · Example
- ✓Proposed useHome studio
- ✓ReferencePublished planning guidance
- ✓Next stepPlanner consultation
The agent captures the location and intent, retrieves approved guidance and prepares the meeting path.
03 · A planner gets the context
Planner consultationHome studio question · Property and published guidance attached
Staff review the specific property question and advise through the city’s process.
Ready for reviewCAPABILITIES WORKING TOGETHER
Approved knowledgeGuided intakeMeetings & appointmentsRouting workflows
People stay in control. Property-specific interpretations and planning decisions remain with authorized staff. No automatic zoning determination is implied.
Billing inquiry agent / Finance & revenue
06 / 11Guide the question to the right specialist.
Help residents understand published billing information and prepare a clear follow-up for account-specific help.
01 · Understand the inquiry
Riverside UtilitiesBilling help
ResidentI have a question about a charge on my water bill.
The resident chooses a billing topic and explains the question.
02 · Prepare a useful handoff
Billing inquiry agentDigital worker
- ✓TopicWater bill
- ✓InquiryCharge explanation
- ✓ResidentAlex Morgan
- ✓Next stepBilling specialist
The agent shares approved information and collects the fields defined for your process.
03 · Account help from staff
Water bill questionBilling help · Account-specific details require staff review.
Staff receive the inquiry; account lookup or payment steps use the approved connected service.
Ready for reviewCAPABILITIES WORKING TOGETHER
Published guidanceForms & contact recordsDepartment routingProvider integrations
People stay in control. Account access, identity checks and payment actions depend on your approved integration. Account actions require the approved integration.
Records inquiry agent / City clerk & records
07 / 11Find the information. Prepare the request.
Make meetings and published materials easier to navigate, then organize records inquiries for the clerk’s office.
01 · Locate published information
Riverside RecordsFind a public record
ResidentWhere can I find the last council meeting agenda?
The resident asks about a meeting, agenda or city document.
02 · Capture the inquiry
Records inquiry agentDigital worker
- ✓TopicCouncil meeting
- ✓DocumentPublished agenda
- ✓InquiryAdditional meeting materials
- ✓Next stepClerk review
The agent uses approved sources and collects the scope and contact details for follow-up.
03 · The clerk owns the response
Meeting materials requestRecords request · October 6 agenda and attachments
A staff task retains the conversation and requested information for review.
Ready for reviewCAPABILITIES WORKING TOGETHER
Website & CMSApproved knowledgeIntake formsAssigned staff tasks
People stay in control. The clerk’s office handles official records processes, deadlines, exemptions and fulfillment. The demonstration is inquiry preparation.
Program discovery agent / Libraries & culture
08 / 11Make the next visit easier to plan.
Connect program discovery, registration inquiries and staff communications around the resident’s interests.
01 · Discover something to do
Riverside LibraryPrograms for families
ResidentAre there any library activities for my family this weekend?
The resident finds programs through a service page or asks the digital city worker.
02 · Prepare the visit
Program discovery agentDigital worker
- ✓InterestFamily activities
- ✓ProgramWeekend reading club · Example
- ✓GroupTwo adults, one child
- ✓Next stepLibrary follow-up
The agent guides the configured registration or booking intake and saves the resident’s inquiry.
03 · Communicate with context
Weekend reading clubLibrary program · October 24 · Main Library
Staff review the inquiry and prepare the appropriate confirmation or program update.
Ready for reviewCAPABILITIES WORKING TOGETHER
Program pages & CMSVoice & chatForms & classesEmail & content
People stay in control. Registration, availability and notifications follow configured services and staff approval rules.
Program information agent / Human services
09 / 11A more helpful first conversation.
Help residents find published program information and prepare a referral inquiry for the staff who can guide them.
01 · Find a starting point
Community supportPublished program directory
ResidentWho can help me find information about local assistance programs?
The resident asks about available programs and where to begin.
02 · A scoped intake
Program information agentDigital worker
- ✓TopicLocal assistance programs
- ✓InformationPublished program directory
- ✓ContactResident’s preferred channel
- ✓Next stepStaff referral review
The agent presents approved information and collects only the fields configured for the referral process.
03 · A person takes it forward
Community support inquiryAuthorized referral · Preferred contact channel recorded
Staff review the inquiry and guide the resident through the appropriate service.
Ready for reviewCAPABILITIES WORKING TOGETHER
Approved program informationGuided formsContact records & tasksReferral workflows
People stay in control. Eligibility, sensitive-case assessment and service decisions remain with authorized staff. Intake scope is set during implementation.
Information & routing agent / Non-emergency public safety
10 / 11Routine information, with the right route.
Help people find published non-emergency information and prepare administrative inquiries for staff.
01 · A routine information question
Community outreachNon-emergency information
ResidentWhere do I ask about a neighborhood safety meeting?
The resident asks about a published program or administrative service.
02 · Approved information and intake
Information & routing agentDigital worker
- ✓TopicNeighborhood safety meeting
- ✓AreaRiverside neighborhood · Example
- ✓InquiryMeeting information
- ✓Next stepOutreach staff
The agent shares the relevant information and gathers details for the configured route.
03 · Staff handle the response
Neighborhood meeting updateCommunity outreach · Published event information and contact route
The inquiry reaches the appropriate administrative or outreach team with its context.
Ready for reviewCAPABILITIES WORKING TOGETHER
Approved knowledgeService websitesIntake & appointmentsInbox & routing
People stay in control. For non-emergency administrative use. Emergency reporting, dispatch and public-safety decisions stay with the city’s designated channels and staff.
Staff knowledge assistant / HR & internal operations
11 / 11Give city staff a better starting point, too.
Help employees find approved information, prepare internal requests and draft responses for review.
01 · A staff question
Staff assistantInternal request app
City staff memberWhere can I find the travel request process?
The employee asks the configured staff assistant about an internal process.
02 · Sources and a prepared draft
Staff knowledge assistantDigital worker
- ✓TopicTravel request process
- ✓SourceApproved staff guidance
- ✓DraftRequest details prepared
- ✓Next stepInternal team review
The assistant retrieves the authorized information and helps organize the request.
03 · The team keeps control
Travel request guidanceWhere is the travel request process? · Approved staff guidance with a draft request.
Staff review the draft and carry out the request through approved internal tools.
Ready for reviewCAPABILITIES WORKING TOGETHER
Staff assistant & skillsApproved knowledgeForms & workflowsRoles & connected tools
People stay in control. Internal access, available sources and permitted actions are scoped during configuration. Human review applies to approvals and decisions.
ONE CONNECTED OPERATING MODEL
A better experience outside.
A clearer next step inside.
Approved information, forms, appointments, and routing shape the request.
The right team receives the context and owns the service decision.
Integrations, records access, approvals and automation scope are set with each city.
THE EXPERIENCE STARTS WITH YOUR CITY
Your next city website.
Built together.
We work with your team to design and build a modern website and custom applications that make city services easier to find and use. SI-assisted creation helps us move from idea to working experience, while your people guide the content, accessibility, and service rules.
Explore website and app buildingGUIDED CITY BUILD
From public promise to working service.
WebsitesBuild with SI · City of Riverside
Brief in review- ✓Room information and reservationsParks
- ✓Permit guidance and consultationsPermitting
- ✓Report an issuePublic Works
My WebsitesRiverside city site
Preview in progress
Riverside TX · City servicesLife happens here.
Explore programs, services, and what’s next.
Riverside TXReview in progress
A service page with a clear next step.Room information → guided inquiry → parks team review
- ✓Content review
- ✓Accessibility check
- ✓Service owner signoff
- 01Brief received
Start with the services and information residents need most.
- 02Preview in progress
A city-branded page takes shape around content your team approves.
- 03Ready for city review
Service owners review the path before anything goes live.
WHITE LABELING / ACROSS THE EXPERIENCEIt should feel like
It should feel like
your city. Everywhere.
The public website, assistant, forms, booking flow, notifications, and staff workspace can carry your name and visual system. Residents meet one city, even as services move between departments.
See the full white-label experienceRiverside TX · City websiteWhat brings you here today?
Reserve a space Ask about a permit Report a concern
Riverside assistantCity website chat
Tell me what you need. I’ll help you find the next step.
Riverside · TasksAssigned work
- Parks room inquiryReview
- Collection reportReview
One citywide service layer.
Purpose-built work for every team.
Residents should not need to know which department owns a service. A shared front door can connect guidance, intake, appointments, and staff review while each department keeps its own rules and responsibilities.
RESIDENT-FACINGCity website & CMSSI service guidanceForms & intakeAppointments
STAFF-FACINGShared conversationsWorkflow routingTasks & ownershipActivity & reporting
KEEP CONNECTED
ERP, permitting, GIS, records, finance, and specialized case systems may remain systems of record. Integration and replacement scope are determined with each city.
See governance and access controlsEight service-layer functions in this city journey. This is not a count of subscriptions a city can cancel.
Build the case from your city's numbers.
Total the service-layer tools and the staff time spent re-entering and routing resident requests. Bring the figures to your demo, and we’ll map what consolidates and which core systems stay connected.
SOFTWARE SPEND IN SCOPE—
What these tools cost you each year today.
STAFF TIME ON HANDOFFS—
Hours a month your people spend moving requests between tools.
ANNUAL COST OF THAT TIME—
Time you could put back into serving people.
Your figures stay in this browser. Pricing and the consolidation plan come from your guided assessment.
BEYOND CITY HALLPublic service has
Public service has
many front doors.
Schools and public agencies can apply the same approach to program information, intake, appointments, staff knowledge, and custom service applications. We start with your service goals, then shape the experience and governance around them.
Discuss your organizationPUBLIC PURCHASING
A clearer path through procurement.
Eligible public agencies may purchase through WhitegloveAI LLC cooperative contracts. Your procurement team can confirm eligibility, contract terms and the right scope for your rollout.
Show us where
residents get stuck.
We’ll map the calls, forms and handoffs around it, then show you the connected version in a guided demo.
Book a guided demoHave a question about your next step?